Last verified: October 7, 2026
What You Can Now Do
Context Memo now lets you set office hours on your call offers, and automatically routes after-hours callers to callback booking or voicemail through a new Calls & Office Hours settings card. Availability is now an explicit rule you configure instead of an assumption your callers discover the hard way. The decision this changes: you no longer have to choose between leaving a call offer live around the clock and pulling it down outside working hours. Keep the offer published, define when a human is actually there, and let the after-hours path handle the rest.
Where It Is in Context Memo
Open your dashboard settings and look for the Calls & Office Hours card. That card holds the availability rules for your call offers: the hours live calls are accepted, and what happens to calls that arrive outside them. It is the single place these rules live, so there is nothing to configure on the offer itself.
How to Use It
- Open the Calls & Office Hours card in your dashboard. You will see your current call offer and its availability state.
- Define the hours during which live calls are accepted. Calls arriving inside those windows route to the live queue exactly as they did before this release.
- Choose the after-hours behavior. Callback booking sends the caller into your available slots. Voicemail captures the request as a recording when booking is not the right path or no slots are open.
- Save the card. The rules apply to calls that arrive after you save, with no republishing of the offer required.
- Place a test call outside your configured window and confirm you land in the path you selected. This is the fastest way to verify the rule is live before your next overnight stretch.
- Review what came in after hours where you already review call activity: booked callbacks and voicemails both land as records you can work the next morning.
Why We Built It
Customers told us the same thing in different words: after-hours calls were ringing unanswered, or callers were being pushed into a live queue with nobody in it. Both outcomes cost the same thing, which is a buyer who raised their hand and got silence. Those calls were not logged as a problem anywhere; they were just absent from the pipeline, which is the hardest kind of loss to find and fix. Office hours turn that invisible leak into two recoverable outcomes, a booked callback or a voicemail with a name attached.
What It Does Not Do Yet
Callback booking depends on slot availability. When no slots are open in the window a caller reaches, the call falls through to voicemail rather than offering a booking, so the after-hours experience is only as good as the slots you keep open. If you want booking to be the primary after-hours path, keep availability loaded far enough ahead that late-night callers have something to pick.
The rules are also set manually. There is no automatic detection of holidays, team time off, or one-off closures in this release. If your office is closed on a day that falls inside your normal hours, update the card for that day.
Scope matters here too. These office hours govern call offers inside Context Memo. They do not touch your main business phone line, your CRM's telephony routing, or any dialer you run elsewhere. Those systems keep their own rules, and you should configure closures in both places rather than assuming one inherits from the other.
Finally, this release handles routing, not messaging. The after-hours path determines where a caller goes. What they hear when they get there, and how quickly you work the resulting voicemails and callbacks, is still a process you own. The signal to watch in your own data is simple: compare after-hours callbacks booked and voicemails captured against the volume of calls that previously went unanswered in the same window. If that gap closes, the rule is doing its job. If it does not, the likely cause is slot availability rather than the routing itself.